Privacy Policy

1. Data Controller Information

The organisation responsible for handling your personal information is:

Neckwashingao
Legacy Te Waonui Hotel Franz Josef
3 Wallace Street
Franz Josef / Waiau 7856
New Zealand

Email: connect@neckwashingao.world
Phone: +64 3 752 0555

2. Information We Collect

We may collect and process the following categories of personal data:

2.1 Information You Provide

• Name and email address when you contact us through our contact form
• Any additional information you choose to include in your message

2.2 Automatically Collected Information

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on our website
• Referring website addresses

3. Purpose of Data Processing

We process your personal data for the following purposes:

• To respond to your inquiries and provide requested information
• To improve our website and user experience
• To analyze website traffic and usage patterns
• To ensure website security and prevent fraud
• To comply with legal obligations

4. Lawful Handling of Personal Information (New Zealand)

We handle personal information in accordance with the New Zealand Privacy Act 2020 and the Information Privacy Principles (IPPs). In practice, this means:

• We collect personal information only for lawful, necessary purposes related to operating this website and responding to inquiries
• We collect information directly from you where practicable and explain why it is being collected
• We use and disclose personal information only for the purpose it was collected, unless otherwise permitted by law
• We take reasonable steps to keep personal information accurate, up to date, and secure

5. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected:

• Contact form submissions: Up to 2 years after your last interaction
• Analytics data: Up to 26 months
• Cookie consent preferences: Until you withdraw consent or clear your browser data

6. Your Privacy Rights in New Zealand

You can contact us to exercise your rights under the Privacy Act 2020, including:

• Access: Ask for confirmation of whether we hold personal information about you and request a copy
• Correction: Request correction of personal information you believe is inaccurate
• Withdrawal of Consent: Withdraw optional consents (such as non-essential cookies) at any time

To make a request, contact us at connect@neckwashingao.world. We may require enough information to verify your identity before actioning your request.

7. Data Security

We apply reasonable technical and organizational measures intended to protect your personal data, including:

• Encryption in transit where available
• Managed hosting infrastructure
• Limited access to personal data on a need-to-know basis
• Periodic security reviews

8. Third-Party Services

We may use third-party services that process personal data on our behalf:

• Website hosting providers
• Analytics services (when analytics cookies are accepted)

These third parties are contractually obligated to protect your data and process it only according to our instructions.

9. Overseas Disclosures

Some service providers we use (for example, hosting or analytics providers) may store or process personal information outside New Zealand. Where this occurs, we take reasonable steps to ensure your information is protected by comparable safeguards.

10. Children's Privacy

Our website is not directed at individuals under 16 years of age. We do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us immediately.

11. Cookies

We use cookies on our website. For detailed information about the cookies we use and how to manage them, please see our Cookie Policy.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page and updating the "Last Updated" date.

13. Complaints

If you believe your privacy has been affected, please contact us first so we can investigate. You may also make a complaint to the Office of the Privacy Commissioner in New Zealand through privacy.org.nz.

14. Advertising and Measurement Transparency

We may use analytics and advertising technologies (including cookie-based tools) only where required consent has been provided. We do not sell personal information. You can manage these preferences through our cookie controls.

Any wellness information on this website is general in nature, does not promise specific outcomes, and is not a substitute for professional medical advice.

15. Contact Us

For any questions about this Privacy Policy or our data practices, please contact us:

Email: connect@neckwashingao.world
Phone: +64 3 752 0555
Address: Legacy Te Waonui Hotel Franz Josef, 3 Wallace Street, Franz Josef / Waiau 7856, New Zealand